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Warranty and Returns At Pumpkii, we offer One Year Limited Warranty. You can return the product directly through Amazon within 30 days of receipt of shipment. If you have questions or concerns about warranty and return, contact us at any time for additional assistance. Company Support Follow Us About Us ​ Careers ​ Privacy Policy FAQ ​ ​Contact Us ​ Warranty and Returns ​ Email: service@pumpkii.com

Careers At PUMPKII, we're a group of people thrived to serve our customers and clients in the US and worldwide. Contact us for the available job opening that we offer. ​ Open Positions ​ Social Media Marketing Interns (remote) ​ we are seeking to hire paid Social Media Marketing Interns to work remotely on marketing campaigns. The goal of our internship program is to prepare you to become a Full-Time Marketing Account Manager at our company to serve small, medium to large businesses. We are on the lookout for candidates who have a passion for social media marketing. This position offers exceptional resume-building and real-world learning opportunities....and can lead to full time employment with us. ​ In this social media marketing internship, here's what you will do: - Learn the real digital marketing and social media advertising industry. - Explore how to use social media the right way and make yourself invaluable to employers. - Create advertising campaigns to attract prospects from social media like Facebook, LinkedIn, Twitter, Instagram, YouTube, TikTok --- and convert them into clients. - Utilize social media apps and tools such as SocialBee, Hootsuite, BuzzSumo, Buffer, CrowdBooster, Linktree, SocialOomph to build, track and engage with a community of fans and followers. Company Support Follow Us About Us ​ Careers ​ Privacy Policy FAQ ​ ​Contact Us ​ Warranty and Returns Email: service@pumpkii.com

User Guide Download If you have encountered any issues with our Pumpkii pet cameras robot, refer to our user guides and troubleshooting guides. If you need further assistance please get in touch with us as we are more than happy to help you! Download Pumpkii BQ30 User Guide Download Pumpkii BQ30 FAQ Download Pumpkii BQ50 User Guide Download Pumpkii BQ50 FAQ Download Pumpkii BQ50-lite User Guide Download Pumpkii BQ63 User Guide Is the app compatible with iOS and Android? Are there any minimum operating system version? Pumpkii app is compatible with iOS and Android. The minimum operating system version of iOS is 11.0 and for Android is 6.0. How to find the app to download and install on my phone? Can it be installed on a computer? You can scan the QR code below or search 'Pumpkii' in the App Store if you are an iOS user, or in the Google Play and Amazon store if you are an Android user. Before sign in, make sure your phone has connected with the 2.4GHz Wi-Fi. How to pair the device? Before you sign in, please make sure your Wi-Fi (2.4GHz) has be enabled. Register with your email and turn on Pumpkii. Then, after log in to your account, click '+' and follow the voice prompts to complete the first boot up of your device. Can I connect the robot with Bluetooth? No. You can not connect Pumpkii BQ30 with Bluetooth. The Bluetooth only works for other Pumpkii products. How to enable local network for Pumpkii app on my phone? In your settings, make sure the Local Network and Wi-Fi settings are on for the Pumpkii app. If the options don't show up, update your iOS system or reset all setting by checking Settings>General>Transfer or Reset>Reset>Reset Network Settings. Why does it say 'Unable to capture image and video record' when I try to take one? Allow Pumpkii to take pictures and record video while using the app. Check Pumpkii app's settings to ensure the app has been granted the access of your camera. Can I hear my pet? Yes, click the two-way voice 'Mic' icon to hear your pet and talk to your pet. Allow Pumpkii to access your microphone. Can my family members and I connect to Pumpkii at the same time? Yes, click the 'Share' button on the 'Account' page to share the device control function with your family and friends. The shared person must download Pumpkii app and register account. My pet is not interested in playing with Pumpkii, what can I do? Pumpkii is a new friend for your cat and may need some time to get acquainted. You can train your cat by dispensing treats and the cat will love Pumpkii. When you are not home, the cat will run to the Pumpkii when the teaser is shaking or the food is being dispensed. Does Pumpkii support super-fast charging type chargers? How long does it stay charged? Does it have a sleep mode? Pumpkii does not support super-fast charging. Normally a fully charged Pumpkii can stand by for 10 days. When you don't use it, it will automatically enter the state of sleep mode in 10 minutes. The pictures it takes are black and white. Is there anyway to add color? Pumpkii has a built in sensor for lights. When there is insufficient light it will automatically go into night mode where the display is in black and white. Try to keep Pumpkii in well lit areas or rooms with lights on to keep your device out of night mode. What type of treats can I load in it? Why are the treats stuck and not dispensing from the snack feeder? Can I take out the treat storage rack and wash it? The treat dispenser can hold treats in sizes between 0.2x0.2 and 0.6x0.6 inches. Check the size before purchasing. Canned food or wet treats are not compatible with Pumpkii. Gently take out the treat storage rack and wash it by hands or dishwasher. Can Pumpkii go from hard surface to rug? Pumpkii can be moved from the hard surface onto a 0.6 inch thick rug. Make sure there is a buffer distance approximately 3 feet between the Pumpkii and the rug, then speed up slightly as Pumpkii may have trouble with surface changes if going too slow. Is the app compatible with iOS and Android? Are there any minimum operating system version? Pumpkii app is compatible with iOS and Android. The minimum operating system version of iOS is 11.0 and for Android is 6.0. How to find the app to download and install on my phone? Can it be installed on a computer? The Pumpkii app is currently only available on smart phones, tablet and iPad. You can scan the QR code below or search 'Pumpkii' in the App Store if you are an iOS user, or in the Google Play and Amazon store if you are an Android user. Before sign in, make sure your phone has connected with the 2.4GHz Wi-Fi. How to pair the device? Before you sign in, please make sure your Wi-Fi (2.4GHz) has be enabled. Register with your email and turn on Pumpkii. Then, after log in to your account, click '+' and follow the voice prompts to complete the first boot up of your device. Can I connect the robot with Bluetooth? If you have problem connecting the robot with 2.4G Wi-Fi, you can use Bluetooth to connect the device. Select 'Bluetooth distribution network' when you get to the 'Connected to network' step, and allow Pumpkii to use Bluetooth. How to enable local network for Pumpkii app on my phone? In your settings, make sure the Local Network and Wi-Fi settings are on for the Pumpkii app. If the options don't show up, update your iOS system or reset all setting by checking Settings>General>Transfer or Reset>Reset>Reset Network Settings. Why does it say 'Unable to capture image and video record' when I try to take one? Allow Pumpkii to take pictures and record video while using the app. Check Pumpkii app's settings to ensure the app has been granted the access of your camera. Can I hear my pet? Yes, click the two-way voice 'Mic' icon to hear your pet and talk to your pet. Allow Pumpkii to access your microphone. Can my family members and I connect to Pumpkii at the same time? Yes, click the 'Share' button on the 'Account' page to share the device control function with your family and friends. The shared person must download Pumpkii app and register account. My pet is not interested in playing with Pumpkii, what can I do? Pumpkii is a new friend for your cat and may need some time to get acquainted. You can train your cat by dispensing treats and the cat will love Pumpkii. When you are not home, the cat will run to the Pumpkii when the teaser is shaking or the food is being dispensed. Does Pumpkii support super-fast charging type chargers? How long does it stay charged? Does it have a sleep mode? Pumpkii does not support super-fast charging. Normally a fully charged Pumpkii can stand by for 10 days. When you don't use it, it will automatically enter the state of sleep mode in 10 minutes. Is Pumpkii auto-charging? Yes. To charge Pumpkii, drive it close to the dock and tap the 'auto-charging' icon on the app interface. Make sure there is no objects around the dock. What type of treats can I load in it? Can I take out the treat storage rack and wash it? The treat dispenser can hold treats in sizes between 0.2x0.2 and 0.6x0.6 inches. Check the size before purchasing. Canned food or wet treats are not compatible with Pumpkii. Gently take out the treat storage rack and wash it by hands or dishwasher. Company Support Follow Us About Us ​ Careers ​ Privacy Policy FAQ ​ ​Contact Us ​ Warranty and Returns Email: service@pumpkii.com

About Us PUMPKII was founded in 2019 in New York City, USA. With our love and caring for pets, we have developed products for pet owners in the US. ​ Our PUMPKII team is devoted to create high-quality products aiming to provide care and entertainment for the pets at home. We are on a mission to innovate new products that keep your pet happy and healthy, and use technology to pull in the distance between people and pets. ​ Make your love for pets easier! Company Support Follow Us About Us ​ Careers ​ Privacy Policy FAQ ​ ​Contact Us ​ Warranty and Returns Email: service@pumpkii.com

Privacy Policy PUMPKII is owned and operated by Pumpkii, Inc. located at New York City. We diligently maintain the privacy of our customers, gift recipients and business partners. Your privacy is our priority. ​ PUMPKII collect users' information for the purpose of providing services and fulfilling your orders and use of our products. When you register with PUMPKII, we ask your personally identifiable information. PUMPKII also automatically receives information on our server logs from your browser. We will only share artwork for personalization if we have to partner with other manufactures. We do not share any other information with any third party manufactures or suppliers. ​ If you have any questions or concerns about our Privacy Policy, or want to opt out to your information, feel free to email us at service@pumpkii.com or call us at (872)903-4094. Company Support Follow Us About Us ​ Careers ​ Privacy Policy FAQ ​ ​Contact Us ​ Warranty and Returns Email: service@pumpkii.com

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User Guide Download If you have encountered any issues with our Pumpkii pet cameras robot, refer to our user guides and troubleshooting guides. If you need further assistance please get in touch with us as we are more than happy to help you! Download Pumpkii BQ30 User Guide Download Pumpkii BQ30 FAQ Download Pumpkii BQ50 User Guide Download Pumpkii BQ50 FAQ Company Support Contact Us About Us ​ Careers ​ Blog ​ Privacy Policy FAQ ​ Help Center ​ User Guide Do wnlo ad ​ Warranty and Returns Address: 555 W 59th St, New York 10019 ​ Email: service@pumpkii.com ​ Tel: (872)903-4094 ​ ​ Follow Us Subscribe for Updates Enter your email here Sign Up Thanks for submitting! ©2022 by Pumpkii Inc

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